Privacy Policy

Last updated: October 13, 2025

Welcome to Ben Multimedia (accessible at https://benmultimedia.id/).

This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website, use our services, or interact with us in any way.

By using this website, you consent to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of personal and non-personal data:

  • Name
  • Email address
  • Phone number
  • Physical address
  • Payment details (for order processing)
  • Cookies and usage data
  • Browser type, device information, and IP address

This data may be collected directly when you provide it (e.g., through forms or orders), or automatically through cookies and analytics tools.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Process and fulfill your orders
  • Communicate with you about your purchases, inquiries, or customer service needs
  • Improve our products, services, and website experience
  • Conduct analytics and performance tracking
  • Display relevant advertisements (via Google AdSense)
  • Prevent fraud and ensure website security

We may also use your data to comply with legal obligations and enforce our website’s terms and conditions.

3. Use of Cookies

Ben Multimedia uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.

Cookies help us understand how visitors interact with our website, which allows us to improve functionality and content.

You can control or delete cookies through your browser settings. Please note that disabling cookies may affect certain features or functionality of our website.

4. Advertising and Analytics

Our website uses Google AdSense and Google Analytics.

These services may use cookies or web beacons to collect data such as your IP address, browsing behavior, and interactions with ads.

This information helps us deliver relevant ads and understand user engagement.

Google may use this data according to its own Privacy Policy.

You can opt out of personalized advertising through Google Ads Settings: https://adssettings.google.com

5. Payments

We accept payments via bank transfer, e-wallet, and QRIS.

All payment information is processed securely. We do not store your full payment details on our servers.

Third-party payment processors may collect and process your information under their own privacy policies. We encourage you to review their policies before making any transaction.

6. Data Sharing and Disclosure

We do not sell, trade, or rent users’ personal information to others.

We may share limited data only in the following situations:

  • To comply with legal requirements or court orders
  • To trusted service providers who assist in website operation or order fulfillment (under confidentiality agreements)
  • To protect our rights, property, or safety, and that of others

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy such as legal obligations, accounting, or resolving disputes.

When your data is no longer needed, we securely delete or anonymize it.

8. Data Security

We take data protection seriously and implement appropriate technical and organizational measures to safeguard your personal information from unauthorized access, alteration, or disclosure.

However, please note that no method of transmission over the Internet or electronic storage is 100% secure.

9. Your Data Protection Rights

As a user, you have the right to:

  • Access, correct, or update your personal data
  • Request deletion of your personal data (where applicable)
  • Withdraw consent to data processing
  • Request information on how your data is being used

To exercise these rights, please contact us using the details below.

10. Third-Party Links

Our website may contain links to external websites not operated by us.

We are not responsible for the content, privacy policies, or practices of any third-party sites.

Please review the privacy policy of any site you visit through external links.

11. Children’s Privacy

We do not knowingly collect personal information from children under the age of 13.

If you believe your child has provided us with personal data, please contact us immediately, and we will take appropriate action to remove such data.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last Updated” date.

You are encouraged to review this page regularly for any modifications.

13. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us via:

© Ben Multimedia, Indonesia. All Rights Reserved.