Refund and Returns Policy

Last updated: October 13, 2025

Thank you for shopping with Ben Multimedia.

We value your trust and aim to ensure every customer is satisfied with their purchase.

This Refund and Returns Policy explains the conditions under which refunds or replacements may be granted for both digital and physical products purchased through our website https://benmultimedia.id/.

1. General Policy

By placing an order with Ben Multimedia, you agree to this Refund and Returns Policy.

We encourage customers to review their order details carefully before confirming payment, especially for custom or personalized products.

2. Digital Products (Design Services)

All digital design products or services (such as digital invitations, graphic designs, templates, or other downloadable items) are non-refundable once the final file has been approved and delivered to the customer.

Refunds or cancellations for digital products may only be considered if:

  • The order has not yet been started, or
  • There is a technical issue preventing delivery of the product.

Once the design is approved and the final files are sent, no refund or revision requests will be accepted, except in cases of proven service error by Ben Multimedia.

3. Physical Products (Printing Services)

We take great care to ensure that all printed products meet the highest quality standards.

However, if you receive a damaged, defective, or incorrect item, you may be eligible for a replacement or partial refund under the following conditions:

Eligible Cases for Return/Refund

  • Incorrect print caused by our production error
  • Defective printing quality (e.g., color inconsistency, misalignment, or material damage)
  • Damage caused during production (not shipping misuse)

Ineligible Cases

  • Errors resulting from incorrect design approval by the customer
  • Damage due to mishandling after delivery
  • Minor variations in color or texture due to printing tolerances
  • Delays caused by courier or third-party logistics

Return Procedure

  1. You must notify us within 3 business days of receiving your order.
  2. Provide your order number, clear photos/videos of the defective product, and a brief explanation of the issue.
  3. Send your request via email to benmultimedia1@gmail.com or through our Contact Page.
  4. Once reviewed and approved, we will inform you of the next steps – whether replacement or refund applies.

Returned items must be in their original condition and packaging.

We reserve the right to reject any claim that does not meet these conditions.

4. Refund Processing

  • Approved refunds will be issued via the same payment method used during purchase (bank transfer, e-wallet, or QRIS).
  • Refunds typically take 3–10 business days to process, depending on your payment provider.
  • We do not cover transaction fees or courier costs for non-defective returns.

5. Late or Missing Refunds

If you have not received your refund within the stated period:

  1. Check your bank or e-wallet account again.
  2. Contact your payment provider; processing delays may occur.
  3. If the issue persists, please reach us at benmultimedia1@gmail.com for assistance.

6. Contact Information

For any questions or refund requests, please contact us via:

7. Policy Updates

Ben Multimedia reserves the right to modify or update this Refund and Returns Policy at any time without prior notice.

Any changes will be reflected on this page with an updated effective date.

Customers are encouraged to review this policy periodically.

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